Shipping, Policies & FAQ
The time I need to prepare your order for shipping varies. It generally takes 1-3 weeks to handcraft your jewelry. For exact time frames or rush orders, please contact me.
Estimated shipping times:
North America: 3-7 business days
Australia, New Zealand and Oceania: 2-5 weeks
Latin America and the Caribbean: 2-5 business days
North Africa and the Middle East: 2-5 business days
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Frequently Asked Questions
• CAN I CUSTOMIZE A PIECE OF JEWELRY IN YOUR SHOP?
YES! Items in my shop may be customized. If you see a piece of jewelry that you would like with a different stone or changed slightly in some way, please contact me and I would be happy to help you.
Full payment is required for all custom orders prior to production and shipment.
• CAN YOU USE A GEMSTONE THAT I ALREADY HAVE?
No. I do not work with customer's gemstones or diamonds due to the liability in production and shipping.
• WHEN CAN I EXPECT MY JEWELRY TO ARRIVE?
Custom Jewelry and Custom Sized Jewelry Production Time Frame:
- Generally 1-3 weeks. Please contact me for an exact time frame
* Your jewelry will receive my personal attention because I am the one and only person running my small business. Please know it takes a bit of time to lovingly handcraft your item ❤️
* Please contact me if you need your jewelry within a certain time. I am happy to work with you to accommodate your request.
• DO I NEED TO KNOW MY EXACT RING SIZE WHEN ORDERING?
YES. Please make sure you know your ring size before ordering. It is up to you to provide an accurate ring size. If you need help with sizing, you can visit your local jewelry store to get the most accurate size OR I can provide an adjustable ring sizer for you for free with your ring purchase. Check out the adjustable ring sizer listing here.
• I ORDERED THE WRONG SIZE. CAN YOU RESIZE MY RING?
Yes, for a fee. It is VERY important that you find your correct ring size before ordering to avoid extra, unwanted charges. I have ring sizer kits available for free with your purchase.
* Some rings can be re-sized easily and others may have to be re-fabricated in order to re-size. If you order a ring and find you do need it re-sized, I can do so for $40 in Silver and $70 in Gold. Other charges could apply depending on the difficulty of re-sizing your ring.
• HOW DO I CARE FOR AND CLEAN MY JEWELRY?
Please follow the care guide included with your purchase for proper care. It is important to have your jewelry inspected yearly by a jeweler to prevent loss of precious gemstones and diamonds. I am not be responsible for lost gemstones or diamonds. You may contact me for care regarding your specific piece of jewelry.
• CAN I RETURN A PIECE OF JEWELRY I BOUGHT FROM YOUR SHOP?
The short answer is no. I make each item to order specifically for you in your unique size and specifications. If you order an item from my shop, I will be investing time and resources to craft this specifically for you. I am proud of my work and take great care in creating each piece. The pictures in each listing represent the item accurately. I am confident that you will love your new jewelry. If you find there is an issue with your jewelry, I will work with you to resolve the problem and offer solutions.
Please make sure you have read the complete description of the item you're purchasing. This includes measurements, sizes and information about materials used.
• DOES YOUR JEWELRY COME IN A BOX?
Yes! Your jewelry will be packaged in a beautiful hinged box for presentation.
• HOW DO YOU SHIP YOUR JEWELRY?
- Domestic Shipping (USA)
I use USPS First Class (3-5 business days). Faster shipping methods are available at checkout
- International Shipping
I use USPS First Class International. Shipping times will vary depending on your location. Please note that it can take up to 5 weeks for delivery. Faster shipping options are available at checkout.
* All international customers are responsible for any customs fees, duties or taxes that may occur
* Shipping times are estimates & are not guaranteed unless otherwise noted
* All packages will be insured for loss or damage. If your package is lost, I will replace your jewelry (when applicable) after the suggested waiting period set by USPS - 40 days for international packages and 20 days for US/domestic packages. If your package is damaged, you must inform me to submit a claim within 15 days. Refunds will not be issued for lost or damaged packages. Delays due to shipping errors are beyond my control.
Ring Sizing Kit
Complimentary Ring Sizing Kit With Your Ring Purchase
Not sure of your ring size? This sizing kit will accurately provide your ring size. They're also handy to keep in your jewelry box for future use! You can purchase the ring sizing kit individually or request one free with your ring purchase. Just select "Send Ring Sizing Kit" in the ring size drop-down menu when purchasing your ring. A kit will be sent out to you right away, before your order is crafted.
Holiday Production Time!
• Update: My current production time frame is 2-4 weeks from the date of order
If you need your jewelry by a specific date, please contact me to discuss your needs.
Enjoy Free Shipping on your order!
► Use the code FREESHIPPING17 at checkout. * Valid for shipments within the USA