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    Shipping & Returns


    Shipping

    International customers: Please be aware that your country may charge import fees and taxes. Alysha Whitfield Jewelry is not responsible for these charges and all fees and taxes imposed by your country are your responsibility. Returns will not be accepted if the package is returned due to unpaid import fees.

    Estimated shipping times:

    North America: 3-7 business days
    Europe: 2-5 weeks
    Australia, New Zealand and Oceania: 2-5 weeks
    Asia Pacific: 2-5 weeks
    Latin America and the Caribbean: 2-5 business days
    North Africa and the Middle East: 2-5 business days
     

    We do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

     

    Returns & Exchanges

    Ready-to-ship and made-to-order jewelry:

    • If for any reason you are not completely satisfied with your purchase, you may return your unworn items within 5 days. Please contact us to receive a Return Authorization.
    • Since each piece of jewelry is made by hand, there will be a 15% restocking fee for made-to-order jewelry. This covers the labor involved for alterations (such as resizing) in order to resell the returned merchandise.
    • The item must be returned in the same condition in which it was received: un-worn and not altered in any way.

    Items that can not be returned:

    • Custom orders
    • Multi-stone Mother’s Rings (not including single ring stackers)
    • Re-sized rings
    • Sale items
    Due to the customized nature of this work, we can not accept returns or exchanges on these items. We craft our jewelry to the highest industry standards and offer a life time warranty on every piece.