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Shipping & Returns


Shipping

International customers: Please be aware that your country may charge import fees and taxes. Alysha Whitfield Jewelry is not responsible for these charges and all fees and taxes imposed by your country are your responsibility. Returns will not be accepted if the package is returned due to unpaid import fees.

Estimated shipping times:

North America: 3-7 business days
Europe: 2-5 weeks
Australia, New Zealand and Oceania: 2-5 weeks
Asia Pacific: 2-5 weeks
Latin America and the Caribbean: 2-5 weeks
North Africa and the Middle East: 2-5 weeks
 

We do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

 

Returns & Exchanges 

Made To Order Jewelry:

• Returns and exchanges are accepted on most made-to-order jewelry. All returns are subject to a 15% restocking charge. This covers the labor involved to resize and resell the returned piece. To start the return process you must contact us within 48 hours of delivery. Items must be returned in unworn condition within 5 days of receipt, and all paperwork (including any diamond and gemstone certificates, if applicable) must be returned as well. After forty-eight (48) hours all sales are final. 

• Shipping costs are non-refundable. If you received complimentary shipping on your purchase, we will refund the total price minus shipping costs and the 15% restocking charge. 

• The return and exchange policy is limited to regular collection pieces. Sale pieces, multi-gemstone family rings, customized jewelry and worn or altered pieces are not eligible for return or exchange.

 

Want to try on a piece before committing to a purchase?

You can now try our jewelry on at home (yes, even customized jewelry!) We offer resin ring samples for every single one of our rings. View our Try At Home Service to read more...

 

In Stock Jewelry:

• If for any reason you are not completely satisfied with your in-stock jewelry purchase, you may return your unworn items within 48 hours of delivery. Please contact us to receive a Return Authorization and return instructions.

• The item must be returned in the same condition in which it was received: un-worn and not altered in any way.

Please view our Terms of Purchase Agreement for more details

 

Custom Jewelry:

Due to the customized nature of this work, we can not accept returns or exchanges on custom jewelry. We craft our jewelry to the highest industry standards and offer a lifetime warranty on every piece. Please contact us immediately if you have a concern regarding your order.