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    Shipping & Returns


    Shipping

    International customers: Please be aware that your country may charge import fees and taxes. Alysha Whitfield Jewelry is not responsible for these charges and all fees and taxes imposed by your country are your responsibility. Returns will not be accepted if the package is returned due to unpaid import fees.

    Estimated shipping times:

    North America: 3-7 business days
    Europe: 2-5 weeks
    Australia, New Zealand and Oceania: 2-5 weeks
    Asia Pacific: 2-5 weeks
    Latin America and the Caribbean: 2-5 weeks
    North Africa and the Middle East: 2-5 weeks
     

    We do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

     

    Returns & Exchanges

    Ready-to-Ship Jewelry:

    • If for any reason you are not completely satisfied with your in-stock jewelry purchase, you may return your unworn items within 48 hours of delivery. Please contact us to receive a Return Authorization and return instructions.

    • The item must be returned in the same condition in which it was received: un-worn and not altered in any way.

    Please view our Terms of Purchase Agreement for more details

     

    We do not accept returns on the following items:

    • Made-to-order Jewelry

    • Custom orders
    • Re-sized rings
    • Sale items

    Due to the customized nature of this work, we can not accept returns or exchanges on these items. We craft our jewelry to the highest industry standards and offer a lifetime warranty on every piece. Please contact us immediately if you have a concern regarding your order.  

     

    Good News! You can now try our jewelry before you purchase (yes, even customized jewelry!) We offer resin ring samples for every single one of our rings. View our Try At Home Service to read more...