Made to order jewelry will be shipped within 2-3 weeks. Please contact us if you need your jewelry sooner. Ready to Ship Jewelry will be shipped within 1 business day.

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    Shipping, Returns & FAQ


    Shipping

    International customers: Please be aware that your country may charge import fees and taxes. Alysha Whitfield Jewelry is not responsible for these charges and all fees and taxes imposed by your country are your responsibility. Returns will not be accepted if the package is returned due to unpaid import fees.

    Estimated shipping times:

    North America: 3-7 business days
    Europe: 2-5 weeks
    Australia, New Zealand and Oceania: 2-5 weeks
    Asia Pacific: 2-5 weeks
    Latin America and the Caribbean: 2-5 business days
    North Africa and the Middle East: 2-5 business days
     

    We do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

     

    Returns & Exchanges

    Custom orders, multi-stone Mother’s Rings (not including single ring stackers) and re-sized rings:
    Due to the customized nature of this work, we can not accept returns or exchanges.
    Ready-to-ship and made-to-order jewelry:
    • Returns are accepted for ready-to-ship jewelry in un-worn condition within 5 days of customer receipt of the item. Please contact us to receive a Return Authorization.
    • Since each piece of jewelry is made by hand, there will be a 20% restocking fee for made-to-order jewelry. This covers the labor involved for alterations (such as resizing) in order to resell the returned merchandise. 
    • The item must be returned in the same condition in which it was received: un-worn and not altered in any way.

     

    Frequently Asked Questions