Alysha Whitfield Ring & Jewelry FAQs
• CAN I CUSTOMIZE A PIECE OF JEWELRY IN YOUR SHOP?
YES! I would love to work with you to create a custom heirloom piece. Please contact me so we can talk about your vision!
• CAN YOU WORK WITH MY DIAMOND OR GEMSTONE?
Yes. I would be happy to work with your gemstones and/or diamonds. Please contact me if you wish to use your stones in a custom piece.
• WHAT IS PALLADIUM WHITE GOLD?
Excellent question! Here's the short version: Traditional white gold is made with nickel to make the gold white and then rhodium plated to prevent tarnish and allergic reaction. Rhodium plating also gives the jewelry a bright white color.
Palladium white gold is made with palladium instead of nickel. Palladium is a hypoallergenic metal that does not tarnish. Palladium white gold does not need to be rhodium plated.
If you'd like to learn more about these two white gold alloys, visit the link HERE.
• DO YOU RHODIUM PLATE YOUR WHITE GOLD?
We do not rhodium plate palladium white gold. If you would like your jewelry rhodium plated to match your existing traditional white gold jewelry, we can do so only upon request.
• DO I NEED TO KNOW MY EXACT RING SIZE WHEN ORDERING?
We are here to help you find the ring size that is right for you. We offer complimentary ring sizing kits to ensure a proper fit. If you're not sure of your ring size and would like our help determining the proper fit, please select "Send Ring Sizing Kit" in the ring size drop down menu in each product listing. You will receive the kit within 1-3 business days after purchase (within the US). Just let us know what ring size fits best when it comes in!
• WHEN CAN I EXPECT MY JEWELRY TO ARRIVE?
Generally 3-4 weeks but, please contact us for an exact time frame
Your jewelry will receive my personal attention - please know it takes a bit of time to lovingly craft your item ❤️
Please contact us if you need your jewelry within a certain time. We are happy to work with you to accommodate your request.
• I ORDERED THE WRONG SIZE. CAN YOU RESIZE MY RING?
If you ordered the wrong size, don't worry. We can help!
Please CONTACT US to request ring re-sizing.
• WHAT IS YOUR RETURN POLICY?
I want you to LOVE your new jewelry! If that is not the case, you may be able to make a return. Please click here to see our full return policy